What Is Being Recalled

Which model of battery is being recalled?

The recall affects only GPMP0401. The battery is encased in red shrink wrap and has a white label with black printing. The label reads "ElectriFly 950 mAh 11.1V Lithium Polymer Battery" and has the stock number "GPMP0401".

The recall DOES NOT APPLY to batteries labeled as GPMP0709 or any other item numbers.

All Axe CP-L helicopters (HMXE06**) should be updated with the Lipo Protection Module (LPM) and new GPMP0709 battery. The LPM unit prevents the lipo battery from being discharged to an unsafe level. To find out more about the LPM unit, click on this link. To view the replacement battery specifications, please click on this link.

When were the batteries sold?

The batteries were included with the Heli-Max Axe CP-L Helicopter (HMXE06**) purchased between November 2007 and April 2008. The battery was also sold separately as a replacement part. All batteries with the stock number GPMP0401 are being recalled, even if purchased after April 2008.

Where is the model number located?

It's printed on the right side of the label below the words "LITHIUM POLYMER BATTERY - WIRED FOR BALANCING".

Is the helicopter included in the recall?

No. Only the battery pack (GPMP0401) is being recalled. This battery might have been purchased separately or as part of the Heli-Max Axe CP-L Helicopter (HMXE06**).

Is the NiMH battery from the original Axe CP included in the recall?

No. The only battery being recalled is GPMP0401 labeled as "ElectriFly 950 mAh 11.1V Lithium Polymer Battery".

This recall DOES NOT APPLY to the original Axe CP Helicopter (HMXE04**) which included a Nickel-Metal Hydride (NiMH) battery.

Reasons for Recall

Why are these batteries being recalled?

Because Heli-Max has determined that in some cases the battery pack may overheat and pose a fire hazard Heli-Max is voluntarily recalling this battery from the Axe CP-L helicopter.

What causes the battery to overheat?

When using Lithium Polymer batteries it is very important to avoid over-discharging below a safe voltage level. Otherwise, the battery cells can be damaged. As stated in the instructions for the Axe CP-L helicopter, it is very important that when you notice that your model is beginning to lose power during flight you must land safely, stop flying, allow the battery to cool and then recharge according to the instructions. DO NOT continue to use your helicopter after it begins losing power. It is also important to follow the instructions provided with your charger.

IMPORTANT!! Always remove the LiPo battery pack from the helicopter and charge the battery in a location that is fireproof. Never leave the battery unattended while being charged! If the battery becomes hot, starts to smoke or begins to swell immediately disconnect the battery from the charger and carefully move the battery to a fireproof location! Use only approved power input accessories - either the included 12V car adapter or AC wall adapter (also available separately GPMM3310).

Instructions for Participating in the Recall

What should consumers do if they have one of the recalled batteries?

ALL CUSTOMERS should stop using the battery immediately.

U.S. Customers should complete the Battery Return Request Form to request a return shipping box including a pre-paid shipping label to return the battery for replacement. When you receive the empty box delivered through your local post office, please follow the instructions for returning your battery in that box. After we receive the battery, a replacement battery and Lipo Protection Module (LPM) will then be sent to you at no charge. To find out more about the LPM unit, please click on this link. To view the replacement battery specifications, please click on this link. Please DO NOT return your battery without following these procedures.

Canadian Customers should contact Heli-Max for instructions by telephone at 1-866-462-2426 (toll free) or 1-217-398-8970 from 8:00a-5:00p Central, Monday through Friday, or by email at helihotline@hobbico.com

Customers in countries other than the U.S. or Canada should contact their retailer for recall instructions.

How will customers receive a replacement battery and Lipo Protection Module (LPM)?

Upon receipt of your information submitted on the special battery recall web site (or by calling one of the phone numbers provided) Heli-Max will send you a return shipping box (U.S. customers only) including a pre-paid shipping label to return the battery for replacement through your local USPS (post office). After we receive the battery, a replacement battery and the new Lipo Protection Module (LPM) will then be sent to you at no charge. Once we receive your battery(ies) we will ship within 7-10 business days via USPS (Post Office). Please DO NOT return your battery without following these procedures.

This recall procedure applies only to customers in the USA. If you live outside of the USA please contact your retailer for recall instructions. Canadian customers should contact Heli-Max for instructions by telephone at 1-866-462-2426 (toll free) or 1-217-398-8970 from 8:00a-5:00p Central, Monday through Friday, or by email at helihotline@hobbico.com

Can consumers return the product back to the store?

No, to participate in the recall, consumers must complete the battery return request form [link] or contact Heli-Max by telephone at 1-866-462-2426 (toll free) or 1-217-398-8970 from 8:00a-5:00p Central, Monday through Friday, or by email at helihotline@hobbico.com

Can I just go ahead and send the battery back to you?

No, Our goal is to make the return as convenient as possible for you. With our assistance we can ensure your battery is returned in the safest manner possible.

Can I send my battery by UPS, FedEx or other ship method?

No. Please follow the instructions included with the return shipping box that you will receive. It will include a pre-paid shipping label to return the battery to Heli-Max.

How long does it take to receive the replacement battery and Lipo Protection Module?

Heli-Max is working to provide your replacement as quickly as possible. Most likely you will receive your replacement in less than 4 weeks, but we may experience a heavy volume of returns.

Can I keep my battery if it is working well?

No. For the safety of consumers, it is important that they participate in the recall.

Can the battery be repaired?

No. You must return your battery to Heli-Max according to the instructions above.

Can I use another battery for my helicopter?

This is possible, but the charger provided with the Axe CP-L Helicopter is designed only for the battery provided. We recommend purchasing a balance type charger that is recommended for another battery that you might choose. Always be sure to follow all instructions for your helicopter and for charging Lithium-Polymer batteries.

It is very important that when you notice that your model is beginning to lose power during flight you must land safely, stop flying, allow the battery to cool and then recharge according to the instructions. DO NOT continue to use your helicopter after it begins losing power.

IMPORTANT!! Always remove the LiPo battery pack from the helicopter and charge the battery in a location that is fireproof. Never leave the battery unattended while being charged! If the battery becomes hot, starts to smoke or begins to swell immediately disconnect the battery from the charger and carefully move the battery to a fireproof location!

May consumers get a refund instead of a new battery?

No. The recall remedy is a new battery and Lipo Protection Module (LPM), which Heli-Max will provide free of charge, and not a refund.

My helicopter did not come with a battery. Can I still get the replacement?

The Axe CP-L was only sold with the battery. We must receive your old battery before sending a replacement to you.

My battery was destroyed and no longer available, can I get a replacement?

We must receive your old battery before sending a replacement to you. Please contact Heli-Max by telephone at 1-866-462-2426 (toll free) or 1-217-398-8970, or by email at helihotline@hobbico.com.

If you have other questions you may contact Heli-Max by telephone at 1-866-462-2426 (toll free) or 1-217-398-8970 from 8:00a-5:00p Central, Monday through Friday, or by email at helihotline@hobbico.com.